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Privacy Policy
This Privacy Policy explains how SwissCXAI (“we”, “our”, “us”) collects, uses, stores, and protects personal data. It applies to all visitors of swisscxai.ch, prospects, and pilot customers.1. Data We Collect
1.1 Data you provide directly
• Name, email, company name (e.g., submitted via contact form or demo booking)
• Messages or inquiries you submit
1.2 Automatically collected data
• IP address, browser type, device type
• Pages visited and actions performed on our site
• Analytics data from Google Analytics (anonymous usage statistics)
1.3 Cookies Strictly necessary and analytics cookies may be used to improve site performance.2. How We Use Your Data
We use your data for:
• Responding to contact requests and demo inquiries
• Providing information about our services
• Improving website performance and user experience
• Conducting pilot onboarding when applicable
• Ensuring platform security
We do not sell or rent personal data.3. Legal Basis (GDPR + Swiss FADP Compliance)
We process personal data according to:
• Swiss Federal Act on Data Protection (FADP, rev. 2023)
• EU General Data Protection Regulation (GDPR) when applicable (e.g., EU-based users)
Under FADP, we process data based on:
• Purpose limitation (only collecting what is necessary for delivering our services)
• Proportionality (data minimized to what is necessary)
• Good faith and transparency
Under GDPR, we rely on:
• Legitimate interest (analytics, security, service improvement)
• Consent (contact form submissions, optional cookies)
• Contractual necessity (pilot programs)4. Data Storage & Retention
• Data is stored securely on GDPR‑compliant systems.
• Contact inquiries are retained for up to 12 months.
• Pilot customer data is retained as long as required for service delivery.
• You may request deletion at any time (see Section 7).5. Data Sharing
We may share limited data with:
• Service providers (e.g., Calendly, analytics tools)
• AI platforms used to deliver services (if applicable during pilots)
All providers follow GDPR standards.
We do not share data with third parties for marketing or commercial exchange.6. Security
We apply reasonable technical and organizational measures to protect your data, including encryption, restricted access, and secure hosting environments.7. Your Rights
You may request to:
• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict or object to processing
• Receive a copy of your data
Contact: [email protected]8. International Transfers
If tools used in pilot programs store data outside Switzerland/EU, we ensure transfers follow GDPR mechanisms such as Standard Contractual Clauses.9. Links to External Services
Our website may contain links to external platforms (e.g., Calendly). These platforms have their own privacy terms.10. Updates to This Policy
We may update this policy periodically. The revision date will be shown below.
Last updated: January 2025

Terms of Service
These Terms of Service (“Terms”) govern your use of swisscxai.ch and any services provided by SwissCXAI (“we”, “our”, “us”).
1. Use of the Website
You may browse our website freely. By using the site, you agree to comply with these Terms and all applicable Swiss laws.
2. Services
SwissCXAI provides AI-powered customer service solutions, including: - AI assistants - Conversation automation - Human escalation support - Pilot programs for SMEs
All services are delivered under separate agreements or pilot contracts.
3. No Warranty
The website content is provided “as is” without warranty. We may update or modify content at any time.
4. Limitation of Liability
To the extent permitted under Swiss law, SwissCXAI is not liable for indirect or consequential damages arising from use of the website or services.
5. External Links
We are not responsible for external websites linked from our site (e.g., Calendly).
6. Intellectual Property
All branding, content, and graphics on the website are owned by SwissCXAI. Reuse is prohibited without written permission.
7. Governing Law
These Terms are governed by Swiss law. Jurisdiction: Vaud, Switzerland.
8. Contact
For inquiries: [email protected]
Last updated: January 2025

TextCookie Notice
SwissCXAI uses cookies to support basic functionality, security, and anonymized analytics.
1. Types of Cookies
Essential Cookies
Required for: - Basic site functionality - Form submissions - Security and performance
Analytics Cookies (GA4)
Used to capture anonymized data such as: - Page views - Time on site - Device and browser type
No personally identifiable data is collected.
2. Managing Cookies
You may disable cookies in your browser settings. Functionality may be reduced.
3. Legal Basis (FADP + GDPR)
Processing is justified by: - FADP: purpose limitation, proportionality, good faith - GDPR: legitimate interest, consent (when applicable)
4. Updates
We may update this notice periodically.
Last updated: January 2025

Imprint (Legal Disclosure)
SwissCXAI
AI-Powered Customer Service for SMEs
Website: www.swisscxai.ch
Email: [email protected]
Registered Address
(To be completed once company registration is finalized.)
Responsible Person
Johnny Karam, Founder
Legal Form
Currently: Einzelfirma (not yet registered) — will update upon Handelsregister entry.
Data Protection Framework
SwissCXAI adheres to: - Swiss Federal Act on Data Protection (FADP, revised 2023) - GDPR for EU-based visitors
Last updated: January 2025